Privacy Statement

General Information

Responsible: Undulate Country Lodge CC, © 2024. All Rights Reserved.

Email: info@undulatalodge.co.za

Phone: +27 (0) 27 712 3732

Address: 3 Soetdoring Cres, Doringpoort, Springbok, 8240, South Africa

Collection of Personal Information

We collect personal information that you voluntarily provide to us when you make a booking, fill out our contact form, or subscribe to our newsletter. This may include your name, email address, phone number, and any other details necessary to facilitate your stay or respond to your inquiries.

Use of Personal Information

Your personal information is used to: Process bookings and payments. Communicate with you about your stay, events, or services you've inquired about. Send updates or promotional materials, if you've opted in.

Disclosure of Personal Information

We will not sell, rent, or share your personal information with third parties without your consent, except as required by law or to fulfill a service requested by you, such as processing a booking.

Right of Access, Rectification, or Erasure

You have the right to access the personal information we hold about you, request corrections to any inaccuracies, or ask for your information to be deleted. Please contact us at the details provided above to make such requests.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and gather analytics on website use. Please refer to our Cookie Policy for more details.

Security of Personal Information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Data Retention

Personal information collected through our website is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law, but not longer than 18 months from the date of collection.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.

Complaint Resolution

If you have any concerns about our processing of your personal data, please contact us using the information provided. We are committed to resolving any issues concerning your privacy.

Contacting Us

For further information about our privacy practices or if you have any questions, please contact us at info@undulatalodge.co.za or at our physical address.